SPIRA MODEL

According to the organization´s objectives and people’s contributions we design, develop and execute training and development solutions to guarantee an improvement in performance.

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+250

CONSULTANTS AND TAINERS

+1200

PROYECTS DONE

+420

PLEASED CLIENTS

+18

YEARS OF EXPERIENCE

We developed commercial and service skills among the workers of the associated restaurants, in order to improve sales of premium brands in Panama City.

+500 WAITSTAFF

+200 RESTAURANTS

50% SALES GROWTH

90% CLIENT´S SATISFACTION

We transformed the company’s associates into true brand ambassadors, so they could share information and tools to fall in love with the company.

+40000 REGISTERED USERS

We created a Financial Education site that offered tools and knowledge to the users so they could develop productive habits in order to become constant savers and responsible debtors.

+7000 REGISTERED USERS

+11065 LOGS IN TO COURSED

+9730 VISITS TO DOMAIN

We increased customer loyalty by improving attention and service. We decreased the inconsistencies in Service, Sales and Call Centers.

-86% INCONSISTENCIES IN CALL CENTER

-40% INCONSISTENCIES IN CONTACT AND SALES CENTERS

We achieved to posicionate Chivas as a leader brand among the saling channels to the final consumer through the development of people´s performance and the generation of an added value.

SALES GROWTH IN RESTAURATS