We developed commercial and service skills among the workers of the associated restaurants, in order to improve sales of premium brands in Panama City.

• +500 WAITSTAFF
• +200 RESTAURANTS
• 50% SALES GROWTH
• 90% CLIENT´S SATISFACTION

We transformed the company’s associates into true brand ambassadors, so they could share information and tools to fall in love with the company.

• +40000 REGISTERED USERS

We created a Financial Education site that offered tools and knowledge to the users so they could develop productive habits in order to become constant savers and responsible debtors.

• +213.274 REGISTERED USERS
• +37.455 LOGS IN TO COURSED
• +73.708 VISITS TO DOMAIN

We increased customer loyalty by improving attention and service. We decreased the inconsistencies in Service, Sales and Call Centers.

• -86% INCONSISTENCIES IN CALL CENTER
• -40% INCONSISTENCIES IN CONTACT AND SALES CENTERS

We achieved to posicionate Chivas as a leader brand among the saling channels to the final consumer through the development of people´s performance and the generation of an added value.

• SALES GROWTH IN RESTAURATS